Our shipping costs:
Switzerland
Economy shipping with a delivery time of 2–5 days
Flat rate CHF 9.00
Shipping is free for orders over CHF 100.00. For bulky and heavy packages over 10 kg, we charge CHF 19.00 shipping costs.

Yes, you can email us at any time at shop@letsfamily.ch to cancel your order. However, since we process every order quickly, we will cancel your order if possible. You can still return the order, but you will bear the return shipping costs yourself.

You can return products within 14 days of receiving your order – for a refund or exchange. To start the return process, please email shop@letsfamily.ch and specify what you want to return or exchange.

As soon as your return has arrived at our facility, you will receive an email from our system.

You're not home when the delivery arrives?
No problem!
The postal service will leave a pickup slip. From that point, you have 7 days to pick up your package at the post office.

Any damage to a received package must be reported immediately, but no later than 2 days after delivery, to shop@letsfamily.ch. The damaged shipment (entire contents in the original packaging, including all cushioning material and all address and barcode labels) must be handed over to the delivery person or the nearest post office for return.
You will then promptly receive a replacement delivery.